Troubleshooting

Please install the last version of BORIS before reporting problems.
In case of problem, send me an e-mail with details about your OS, OS version (32/64 bits), BORIS version etc and if possible your project file and a sample of your media.

FAQ

BORIS do not launch anymore.
Delete the .boris file present in your home directory (c:\Users\joe\.boris for Windows or /home/joe/.boris for Linux).
Microsoft-Windows: BORIS do not start and the following error message is displayed:

old windows error
Cause:
You are running a Windows version older than Windows 10 and some libraries are not installed on your system.

Solutions:
* Go to https://support.microsoft.com/en-us/kb/2999226 and install the update corresponding to your system (version, 32/64 bits).
* Upgrade your Windows to Windows 10.